We offer a no questions asked, 60 day return policy! If you're not happy with the board, if its not what you expected, or if you've simply just changed your mind, all good!
How it works: we simply ask that you keep all the original packaging, and make sure that the board and the accessories are in their original condition. Basically, it has to look brand new! Reasonable? Of course! We then ask that you ship the board back to us. You can get the address by contacting our customer services in the chat box on our website here or by giving us a call!
Once we have the board, we will issue your full refund.
We offer a 2-year warranty against any manufacturing defect on the board. We tend to take this case by case to ensure there hasn't been any miss-use, or that the customer hasn't blown a valve by overinflating. The warranty covers the following:
- Any leaks or holes
- Any stomp pad issues
- Out-of-the-box cosmetic defects
- Faulty valve
What we do not cover is miss-use of the board, or general wear and tear. Be careful to read the instruction manual carefully before inflating and using your awesome QUOTH board.
If your board has a defect, contact us right away with pictures or a video. We will get you sorted, and send you a return label so you can ship us back the board. We'll replace it with a new amazing board!
- When inflating your board, please note that the hand-pump will not register any PSI until it passes 7 PSI. There's just not enough air pressure in the board to push back at the gauge yet! So, keep the faith, and keep pumping!
- The little black tool that comes with your kit is for valve-tightening! Sometimes the valve needs to be tightened. When we leave boards inflated we can stretch material. When you re-inflate, you might notice air leakage, that's why there's a black hand tool, to tighten the valve! Simply align the groves of the tool with the valve and keep turning until it's tight and there's no more air sound!
Here's a video explaining the pump system! This should answer most questions you might have. Please watch it first. If you have additional questions feel free to reach out to us.
We ship across Canada. Shipping is free. We offer same day shipping, which means we get your order, issue tracking the same day and schedule a pickup via Purolator. Purolator takes 24h in most cases.
If your address is a PO BOX, we need to ship via Canada Post. Canada post takes 5-7 days. Please consider when planning your order.