We are committed to ensuring your complete satisfaction with your purchase. To that end, we offer a 60-day, no-questions-asked return policy. Whether the board didn't meet your expectations or you've simply had a change of heart, we've got you covered.
Please note: To qualify for the 60-day refund, the board must remain unused and in its original, unopened packaging.
How to Initiate Your Return:
- Contact our Customer Service team through the chat box on our website or by sending us an email directly at: Matthewmetzner@outlook.com
- Safely package the unused, unopened board and ship it back to us.
Upon receipt and inspection of the returned item, we will promptly issue your full refund. Thank you for choosing our products, and we look forward to making your experience as seamless as possible.
We are dedicated to ensuring that your experience with our QUOTH board is nothing short of exceptional. To back this commitment, we offer a comprehensive 2-year warranty that covers any manufacturing defects as well as out-of-the-box cosmetic flaws. Rest assured, this also extends to any broken or damaged components such as paddles that you may find upon unboxing.
Our Warranty Specifically Covers:
- Manufacturing defects in materials and workmanship
- Significant leaks or holes in the board
- Major issues with the stomp pad
- Broken or obviously damaged accessories like paddles, if included in your package
Exclusions: Please be aware that our warranty does not cover misuse, abuse, or general wear and tear. We strongly recommend reading the instruction manual thoroughly before inflating and using your QUOTH board to ensure longevity and optimal performance.
How to File a Warranty Claim:
- If you encounter an issue covered by our warranty, contact us immediately, providing clear pictures or a video that demonstrates the defect.
- Please note that you will be responsible for the cost of returning the defective product to us for inspection.
- Once we've reviewed and approved your claim, we will either repair the faulty item or send you a brand-new replacement.
For any warranty-related inquiries, please contact our Customer Service team directly at: Matthewmetzner@outlook.com
Thank you for choosing QUOTH. We are committed to delivering quality products and exceptional customer service.
- " My Pump is Broken!" ( Probably not ) When inflating your board, please note that the hand pump will only register PSI once it passes 7 PSI. There's not enough air pressure in the board to push back at the gauge yet! So, keep the faith, and keep pumping!
- "My Valve is Defective!" ( Probably not ) Every inflatable paddleboard gets loose with use around the valve. The little black tool that comes with your kit is for valve tightening! Sometimes the valve needs to be tightened. When we leave boards inflated, we can stretch material. When you re-inflate, you might notice air leakage; that's why there's a black hand tool, to tighten the valve! Align the grooves of the device with the valve and keep turning until it's tight and there's no more air sound!
- "My Stomp-pad is Defective!" ( Probably not ) After salt-water exposure stomp-pads become more susceptible to peeling. Use the glue in your patch kit.
Here's a video explaining the pump system! This should answer most questions you might have. Please watch it first. If you have additional questions feel free to reach out to us.